24*7 customer services are provided to customers to raise any issues and get quick redressal.Our security team is deployed 24/7 to monitor, analyse and detect any abnormal activity, indicating a potential breach, security incident or malicious attempts to the system.Robust solutions, systems, and processes are deployed to monitor the safety of your accounts.Your credentials are hashed and protected with industry standard encryption to maintain secrecy.End to End encryption is implemented to keep your data confidential and invisible to everyone within the Bank as well.Anti-tampering is implemented to prevent un-authorized changes to mobile apps.SIM binding and device binding has been enabled on YONO and YONO Lite apps.All activities happening in your account are promptly notified to you through SMS or Email alerts.Text messages over Short Message Service (SMS) are sent for transactions carried out in the account through INB/YONO.OTP is sent to RMN as a 2FA for transactions carried out through Internet Banking site/YONO. Transfer to a newly added beneficiary can be performed after a cooling period of up to 4 hours.All NEFT/ RTGS transactions other than quick transfer are performed only after addition of beneficiary and within the transaction limit defined by you.Alerts are sent every time you access your profile section.is controlled through a Profile Password. Access to privileged pages for carrying out privileged activities such as Adding Beneficiary, changing user profile etc.Virtual Keyboard is provided for logging to your net banking in order to prevent from key logger attacks.One Time Password (OTP) is sent to your Registered Mobile Number (RMN) as a 2nd Factor of Authentication (2FA) for login to Internet Banking (INB) application.Captcha is implemented to prevent you from Brute Force Attacks/ Botnet attacks.Customer's login session is logged out after some idle time to protect against misuse.256 bit encryption is implemented on all traffic to secure the transactions performed over internet.Secure channel of communication is implemented on all our banking services to prevent unauthorised interception of your activity on our digital platform.We follow the ‘security by design’ approach to provide you secure access and protected platform to perform financial transactions.Strong authentication & authorization controls are implemented for all our digital banking applications for your secure access.We take all necessary measures to keep you and your information protected.
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